Privacy Policy

At the European University Foundation (“EUF” or “we”) we take your privacy very seriously. This Privacy Policy (the “Policy”) describes the ways we collect, store, use and manage the information – including any personal information – that our users (“users” or “you”) provide or the information we collect, in connection with our websites and mobile applications, including as well as the Erasmus+ App (the “websites”) or any other element provided in Apple iOS, Android, or any other platform (collectively, the “Services”). Please note that the scope of this Policy is limited to information collected or received by the EUF through use of the Services. The EUF is not responsible for the actions of third parties, physical or legal entities, the content of their websites, the use of information you provide to them or any products or services they may offer. Any link to those websites does not constitute our sponsorship of or affiliation with those people or companies.

By using the Services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Services.

If you have questions or concerns about our privacy policy or practices, please contact us at

Information Collection and Use

Our primary goals in collecting and using information is to create your account, provide Services to you, improve our Services, contact you, conduct research and create reports for internal use and for any kind of educational purpose. We store information on servers located in Germany and Ireland and may store information on servers and equipment in other countries within the European Union. For the Services provided through Apple iOS it is possible that information is also stored in servers located in the United States of America.

Erasmus+ App and EUF websites

While you are browsing the Erasmus+ App or any EUF websites, your mobile or computer operating system, Internet Protocol (IP) address, access times, browser type and language as well as referring website addresses may be logged automatically. This constitutes anonymous usage data that does not identify or precisely locate the user (non-personally identifiable information). We may use this information to monitor, develop and analyse your use of the Services. In addition, we may ask you to submit and we may process data that is personal to you, including, but not limited to, your name, profile photo, gender, age or birthday, study cycle status, participation on mobility status as well as links and usernames to your profiles on social networking websites and other third-party websites, and email addresses. Personally identifiable information is only collected with your informed knowledge, i.e. when you knowingly submit it to us. We may use this information to create your user profile and provide you with Services. We may use your email address to contact you about your experience with EUF websites and notify you about news. If you no longer wish to receive our Services or any or all types of communication, you may opt-out from receiving them at any time by e-mailing us at

Social Media Features

Our Services may include social media features, such as the Facebook Like Button and widgets, such as the Share this button. These features may collect your IP address, the page you are visiting on our Services and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. Your interaction with these features is governed by the privacy policy of the company providing them.

When you use the Erasmus+ App on a mobile platform, we may collect and record certain information such as your unique device ID (persistent/ non-persistent), hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS), your device name, your email address (if you have connected to Facebook or Google+), and your location (based on your Internet Protocol (“IP”) address). This information is useful to us for troubleshooting and helps us understand usage trends.

We may collect your location-based information for the purpose of providing you with the correct version of the application. We will not share this information with any third party. If you no longer wish to allow us to track or use this information, you may turn it off at the device level.

In addition, we create a unique user ID to track your use of our Services and better connect you with other platforms that exist and collaborate with the Erasmus+ App. This unique user ID is stored in connection with your profile information for the sole purpose of enabling identification in all linked platforms and making your user experience easier.

Google Login

When you access our Services using your Google+ login dataset we only use the relevant API to verify your account and ensure security of your data. We only fetch the authentication data and we will never use any of your personal information for purposes beyond the limited and express purpose of our Services or for purposes other than improving your experience without getting specific opt-in consent from you. This Policy and all its restrictions and limitations also apply to the data collected through your Google login.

We will not use stale data. We can cache or store data we have obtained through the Google+ API but to the extent reasonably possible within the context of our Services we will use fresh data recently fetched in order to ensure that if for example you have deleted/removed your consent we will not longer be able to log you in with your Google+ login dataset.

We will not attempt to discover the identity of a Google+ user unless the user consents to share their identity with us via the Google-approved authorisation procedure. This prohibition includes identifying users by correlating Google+ button reporting data from Google with our own data.

We will never sell or transmit to others any data about a user related to the user's use of any Google+ button. For the avoidance of doubt, this prohibition includes, but is not limited to, any use of pixels, cookies, or other methods to recognise users' clicks on a Google+ button, the data of which would then be disclosed, sold, or otherwise shared with other parties.

Google may analyse our use of a Google+ button including to ensure our compliance with Google policies and to facilitate Google's development of Google+ Buttons. By using a Google+ button, we have given Google permission to utilise an automated software program, often called a "web crawler," to retrieve and analyse Services associated with a Google+ button.

User Support

We may collect your email address when you contact our support service group and we may use that email address to contact you about your experience with EUF Services and notify you about our news. If you no longer wish to receive certain email notifications you may opt-out at any time by following the unsubscribe link located at the bottom of each communication or by emailing us at

Push notifications

We may occasionally send you push notifications through the Erasmus+ App or our mobile applications in order to send you app updates, new features, service-related notifications that may be of importance to you, and safety/ security notifications related to your participation in programmes featured in our App. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.

Checklist Data Collection

Whenever you fill in the checklists in the Erasmus+ App, we collect data about your interactions via server log files. This information may be associated with your user ID, IP address or device ID for the purpose of providing you our Services and directly communicating with the institutions/organisations you indicate having valid agreements with and wish to interact with via the App. This data is stored in our servers.


A cookie is a small text file that we transfer to your computer and/or device, to identify a user’s computer/device and to "remember" things about your visit, such as your preferences or a username and password. Information contained in a cookie may be linked to your personal information, such as your user ID, for purposes such as improving the quality of our Services, tailoring recommendations to your interests, and making the Services easier to use. You can disable cookies at any time, although you may not be able to access or use features of the Services.

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.

Third Party Services

Our services may contain third-party tracking tools from our service providers, examples of which include Google Analytics. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyse user information on our behalf. The third parties may have access to information such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, and IP address for the purpose of providing their services under their respective privacy policies. Our privacy policy does not cover the use of tracking tools from third parties. We do not have access or control over these third parties.

How We Use Information

We use information collected through our Services for purposes described in this Policy or disclosed to you in connection with our Services. For example, we may use your information to: operate and improve our Services; understand you and your preferences to enhance your experience and enjoyment using our Services; provide and deliver products and services you request; link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.

Disclosure of Your information

We do not share your personal information except as approved by you or as described below:

With your consent, when you agree to our sharing your information with other third parties with which you already have valid agreements for the Services we provide, such us your sending and hosting institutions and/or organisations. This information is also subject to the specific third-party separate privacy policies. If you no longer wish to allow us to share your information with third parties, please contact us at If you no longer wish to receive any communications from third parties, please contact that third party directly.

The EUF may engage other companies and individuals to perform services on our behalf. Example of these services include analysing data and providing user support. These agents and service providers may have access to your personal information in connection with the performance of services for EUF.

We may release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organisations for fraud protection.

The EUF may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our affairs to another entity. You will be notified via email and/or a notice on our website of any change in ownership or users of your personal information.

Changes to the Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by means of a notice on our websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


We take all the necessary technical and organisational measures to protect the confidentiality and security of your information from unauthorised access or against loss, misuse or alteration by third parties. We make good faith efforts to store the information collected on the Services in a secure operating environment that is not available to the public and is only accessible by authorised employees, agents or contractors and we verify the identities of registered users before they can access personal information stored about them.

Access to Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, or delete inaccuracies by making the change within your account settings or by contacting us at We will respond to your access request within 30 days.

Data Retention

We will retain your information for as long as needed to provide you Services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Policy Regarding Children

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at

International Transfer

We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and you consent to the transfer of information and the use and disclosure of information about you, including personal information, as described in this Policy.

Contact Information

For data protection purposes, the European University Foundation is the Data Controller of any personal information submitted and related to the above-mentioned Services. You can contact us at:

European University Foundation (RCS Luxembourg G190)

Château de Munsbach, 31, rue du Parc, 5374 Munsbach, Luxembourg

Administrative Office: 16C rue de Canach L-5353 Oetrange Luxembourg


If you have any questions about this Policy, please contact us at

Last updated:1 November 2019